Have some questions about New Orleans Vinyl Club? Check out our FAQ below.
How Do I Join the Club?
Joining NOVC is easy! Just click HERE or go to the JOIN THE CLUB tab, select your membership and fill in your account info. Pick your record(s) and we’ll ship them to you! Boom! – That easy!
What Payment Methods Do you Accept?
We accept all major credit cards via STRIPE. If you need to pay via another way, just contact us at firstname.lastname@example.org and we’ll see what we can do.
When Is My Account Charged?
For annual memberships, your account is charged the entire amount of your membership at sign up.
For 1 and 3 month memberships, your account is charged at sign up if you join during the monthly selection period until the 15th of each month. If you join after the 15th, your account is charged and membership is activated the first of the following month.
Can I Gift a Membership?
Of course! It makes a great gift. Just click HERE and select your gift options before you check out.
What If My Record is Damaged? / What Is Your Return Policy?
We get it things happen. Unfortunately, we only press a limited amount of records and sometimes they will be sold out with none left to replace. If your records are severely damaged or unplayable, get in touch at email@example.com.
Do You Ship Internationally?
As of right now, international shipping is not included in our memberships, but it doesn’t mean we can’t do it. We would love for international vinyl lovers to enjoy these records too. We do offer shipping to some countries at an additional cost, just select your country at checkout. If you are located outside the United States and interested in joining the club, please contact us at firstname.lastname@example.org and we’ll see what we can do.
Where Are My Records?
Your records usually ship out during the last week of the month. Sometimes shipping might carry over to following month. You will receive a shipping notification with tracking information when your records ship. Any records selected from the library will ship with your next monthly selection.
How Do I Change My Account Information?
Click on MY ACCOUNT and update any info as needed.
Can I Cancel My Membership?
Yes. You can do so via the MY ACCOUNT page.
Where Are Your Records Pressed?
In the great city of New Orleans at New Orleans Record Press.
Will You Ever Repress a Record?
It’s possible, but the idea is to have exclusive records and variants that you can’t get anywhere else. If we do repress a record, it will most likely be a different color or variant than before.